FAQs

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1. What products does Leona offer?

We offer a curated collection of PU Faux / Vegan Leather bags and high-quality 18k Gold PVD plating on Stainless Steel Jewelry, designed for modern women.

2. What materials do you use in your products?

- Our bags are 100% Vegan and cruelty free made with PU (polyurethane) Faux Leather which makes it 100% Vegan, cruelty free and sustainable. We are committed to making our products ethically.

- Our jewelry is crafted with high quality 18k Gold PVD plating on Stainless Steel , ensuring a rich, luxurious shine that lasts. Our jewelry is 100% Hypoallergenic which makes it safe for all skin types.

3. How do I care for my Leona products?

  • Bags: Clean with a soft, damp cloth and avoid over exposing to sun. Fill your bag with tissue paper or bubble wrap when storing to help it retain its shape. Avoid overloading your bag to prevent stretching or deformation. While PU leather is water-resistant, it’s best to wipe away any water immediately to prevent long-term damage. Avoid contact with oil-based products, perfumes, or alcohol-based cleaners, as they can damage the PU leather.

  • Jewelry: Our jewellery is waterproof & anti-tarnish which makes the care extremely easy. Wash with lukewarm water and pat dry, store it in a soft pouch. Although anti-tarnish, keeping it away from prolonged exposure to harsh environments (e.g., chlorine, saltwater, or sulfur) will help maintain its brilliance.

4. Do you offer customizations?

No, Currently we do not offer this service.

5. Where do you ship?

We currently ship Pan India. Shipping times and fees vary by location. Check our Shipping Policy for details.

6. How long does shipping take?

Orders are typically processed within 1-3 business days. Delivery timelines depend on your location and shipping method.

7. What is your return and exchange policy?

We accept returns and exchanges within 7 days of delivery, provided the items are damaged & unused and in original packaging. We would require a video verifying the same. Visit our Returns & Exchanges page for full details.

8. Do you offer gift packaging?

Yes, we offer complimentary gift packaging for all orders. Simply select the option at checkout.

9. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email or SMS.

10. How can I contact Leona for support?

You can reach out to us at support@leonadesigns.in or through our Contact Us page.

11. Do you offer discounts or promotions?

Yes! Sign up for our newsletter to receive updates on sales, new launches, and exclusive offers.

12. Are your products sustainable?

Proving style can be sustainable, PU faux leather has a lower environmental impact than traditional leather, letting you carry your essentials with pride and purpose.